1.
Initial Consultation
We start all projects with an in depth consultation session. During this session we attempt to understand in detail the client’s goals and encourage them to explain any marketing concepts that they may already have employed or have in mind. The goal of this consultation session is to allow both the design team and the client to reach a clear understanding of the proposed project and ideal results. This session requires a $50 fee, but this fee is deducted if a service or product is purchased. |
2.
Draft Quote Issued
Once a project is agreed
upon, a detailed project
quote will be drafted. This
quote will outline the
agreed upon project
deliverables and the
corresponding project price. |
3. Quote Modifications
After the client has had an
opportunity to review the
proposed project quote they
will have the opportunity to
seek clarification on any
and all items, plus to
modify any components of the
quote they wish to. Once
this occurs the project
quote will be finalized.
|
4.
Deposit
The team at Highland
Multimedia will start the
project upon receiving a
deposit that covers 1 / 3 of
the projects total quote
price plus tax. The second third is expected half way through the project and the final portion when the project is finished. |
5.
Gathering Materials
Once the project is
initiated the client is
responsible for supplying
all essential materials for
the project in a timely
fashion. This includes all
essential materials to be
used in the project such as
text, photos, videos, audio,
diagrams, and any other
materials the clients wish
to include in the project.
All materials are to be submitted in digital format; however, if you do not have them in digital format Highland Multimedia can work to digitize them at an additional cost. |
6.
Design Preview
After completing a draft
design for the project,
Highland Multimedia will
send the draft to the client
for review. Typical draft
format consists of a flat
JPG screen shot of your
website, or in the case of
graphic design project, an
Adobe Acrobat PDF.
|
7.
Consultation & Feedback
Upon reviewing the draft
design we invite the client
to provide us with detailed
feedback. Our goal is to
achieve the highest level of
customer satisfaction
possible on all projects and
receiving client feedback is
a vital step to achieving
this goal. Whether this
feedback is received via a
phone call, email, or a
meeting in our office, all
feedback will be thoroughly
reviewed so that highest
quality product or service
can be produced. |
8.
Modifications
Once feedback is received
from the client and is
thoroughly reviewed, the
team at Highland Multimedia
will work to successfully
complete all required
modifications. Once this
occurs, the client will be
contacted and once again
have an opportunity to
provide feedback. The
ultimate objective of this
step is to ensure that the
client is fully satisfied
with the final product. |
9.
Invoicing
When the client is fully
satisfaction with the
finalized product or service
the final invoice will be
issued. |
10.
Finalization
Once the final payment
arrangements have been made,
the completed product or
service will be
delivered to the client. In
the case of printed
materials, Highland
Multimedia is available to
arrange the project to be
printed professionally using their trusted suppliers from the local area. |
